We Websites

Keeping Client Websites Running Optimally.

CONTACT US

813-541-5153   |   info@inkwindfire.com

Website Maintenance

Monthly Support & Maintenance

As web & graphic designers, it is our duty here at Ink, Wind & Fire Designs to support & keep our client websites up & running optimally at all times. Whether we built your website or someone unknown overseas built your website and disappeared, we are here to help. Our company specializes in maintaining, updating, & protecting sensitive customer data.

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WEBSITE PAGES SERVICED
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SATISFACTION GUARANTEED
Features & Benefits

Websites & E-Commerce stores require constant maintenance and upkeep to keep your online business running safely, smoothly, & optimally for your customers & visitors. This takes time & resources away from your business. For this reason, we have created our website maintenance plans, tailored for small to large business of all sizes in the Tampa Bay area. Some benefits of choosing one of our monthly site maintenance plans are:

  • Security Monitoring for Malware & Hackers
  • Software Updates
  • WordPress Updates
  • Monthly Site Backups
  • Email & Phone Support
  • Save time & hassle
VIEW PORTFOLIO

Website Maintenance Packages

Details & Pricing

Bronze

For Small Size Websites
$199 Per Month
  • Software Updates
  • Security Monitoring for Malware
  • WordPress Updates (Plugins, Themes, etc)
  • Monthly Site Backups
  • Detailed Monthly Reports
  • 1 hr of Tech Support via Phone or Email
  • Minor Website Updates & Changes
  • 100% Satisfaction Guarantee

Silver

For Medium Size Websites
$299 Per Month
  • Software Updates
  • Security Monitoring for Malware
  • WordPress Updates (Plugins, Themes, etc)
  • Weekly Site Backups
  • Detailed Monthly Reports
  • 3 hrs of Tech Support via Phone or Email
  • Minor Website Updates & Changes
  • 100% Satisfaction Guarantee

Gold

For Large Websites & E-Commerce
CALL Per Month
  • Software Updates
  • Security Monitoring for Malware
  • WordPress Updates (Plugins, Themes, etc)
  • Daily Site Backups
  • Detailed Monthly Reports
  • 5 hrs of Tech Support via Phone, Email, or On-Site
  • Minor Website Updates & Changes
  • 100% Satisfaction Guarantee

Website Maintenance FAQ

Support & Maintenance Common Questions

What are your turnaround times to support requests?

We strive for excellence and respond/acknowledge support requests within 1-4 hours if you have an active maintenance membership. Resolution for a support request is typically 24-48 hours.

Is there a contract involved?

Yes, our monthly website maintenance packages are offered in 3 month, 6 month, 12 month intervals with automatic draft. You may cancel after completing your interval term with a 30 day advance notice.

What is not included?

When you choose one of our Website Maintenance packages, we do our best to cover all of our customers issues & provide a prompt resolution, however some items are outside of the “maintenance” scope such as:

  • Major website changes/overhaul (to our discretion)
  • Copywriting (creating content, text & wording for pages)
  • Photos & Graphics (creating logos, product photos, etc)
  • Hardware Support (fixing Computers, Printers, Modems, etc)

 

These items are NOT included in our monthly website maintenance, however, we can provide you a separate estimate for the items needed.

How do i sign up?

After a complimentary consultation, we require that 100% of the estimated total to be paid before beginning monthly maintenance. This will be a recurring monthly charge on the same date, each month.

We accept PayPal, Credit/Debit, Cash, Check, and Money orders.

Do you support & maintain existing websites?

Yes, we can take over your Website Monthly maintenance on a completed website, whether it was done by us or someone else. All you have to do is contact us to enroll in a package of your choice. Many of our clients do their own maintenance and often times no longer have the time or knowledge. We are able to pick up where they left off.

Let's Build Something Great, Together.